In today’s digital age, guests expect WiFi that performs well and enhances their experience.
With our Guest WiFi and analytics, you can connect, engage, and gain insights into your guests. Offering relevant and timely promotions and communications can enhance brand loyalty.
With the vast amount of data available from guests, it is essential to turn this data into intelligence. Using this intelligence, you can better connect with your guests and ultimately deliver an extraordinary experience that increases sales, enhances efficiencies, and elevates your brand.
Delight your guests in your venues by providing seamless and secure WiFi access to them, with or without a mobile app, and delivering great venue app experiences by unlocking exclusive offers, loyalty perks, and hassle-free payment capabilities. By getting to know who your guests are and how they behave in your venues, you can craft truly personalised experiences and increase loyalty and basket sizes by promoting new products and services during the WiFi onboarding. You can also send timely messages to guests when they enter or leave your venues, or even when they are in proximity to competitors’ venues.
We can provide the right Guest WiFi solution for you and your guests, regardless of your existing technology and infrastructure. We understand the challenges of acquiring new guests, understanding their offline behaviours, identifying the ideal audience, sending the right message at the right time, and growing guest lifetime value. Guest WiFi not only delivers a service to your guests, but it also enables you to connect, engage, and gather intelligence to support the guest experience.
Fill the offline gap of the digital customer journey with our customer enterprise WiFi. Our solution supports your business need to grow your customer loyalty and spend. If you want to enhance your customer experience with enterprise WiFi, we can get you up and running quickly. We can deliver the right Guest WiFi solution for you and your customers, regardless of your existing technology and infrastructure.
We understand the challenges of acquiring new customers, understanding their offline behaviours, identifying the ideal audience, sending the right message at the right time and growing customer lifetime value. Guest WiFi not only delivers a service to your customers it enables you to connect, engage and gather intelligence to support the customer experience.
Benefits:
Drive Revenue with Location-Based Marketing
Gain visibility over your customer offline behaviours to help you identify your preferred segment to target. Finally, have the ability to deliver relevant messages and keep a track of your business performance and your marketing impact.
Secure Guest WiFi that Connects Customers Automatically and Securely
Offer risk-free and friction-free secure Guest WiFi which can pre-activate customers before they visit your locations. Our Guest WiFi is compliant with privacy regulations for peace of mind.
Gather Insights Through WiFi Analytics
Discover when and how long your customers stay at your locations, as well as understanding how they react to your communications to help you drive your marketing strategy. To enable you to deliver perfectly-tailored communications at the right moment.
Convert your Guest WiFi into an Asset that Brings Value to your Business
Enrich your WiFi experience with real-time smart content – such as surveys, promotional coupons and advertising. Plus, deliver custom on-site experiences, that will keep your customers spending with you.
How it works:
Customer Acquisition and Profiling
Sign up customers who have access to your WiFi, by creating a quick and easy-to-use WiFi splash page and adding customers in your location to your subscriber lists while they are accessing your WiFi. Define and promote reward programs to increase sign-up rate. With this insight, you will be able to know how your customers behave in order to enhance their customer journey. With a 100% consent-based approach, discover their habits, interests and where they have been. Enabling you to develop a true view of your customers to help you target them.
Customer Segmentation
Be able to group customers based on their behaviours, demographics and so much more, so you can target the perfect offline segment with messages that resonate and inspire action, and discover similarities and differences between offline and online audiences. This will help you target customers more effectively and improve conversion.
Proximity Messaging
Real-time proximity marketing is a great way to increase footfall and ultimately drive sales by creating impactful multi-channel welcome journeys to strike a positive first impression that keeps customers spending with you. As well as being able to send timely, relevant messages when customers enter your location, when they visit a specific area or when they stay for a certain amount of time. These provide you with valuable opportunities to interact with your customers, win back customers that might be on their way out, or reach customers that are nearby your locations.
Behavioural Messaging
Deliver perfectly targeted messages that drive customer loyalty, foot traffic and revenue by having the ability to send targeted messages to customers based on real-time activity. Stay in touch with your most loyal customers to keep them engaged and shopping. You will also have the opportunity to communicate with customers that have visited you, however, didn’t make a purchase, re-engage with them by sending them targeted messages that will interest them to come back and spend with you.
Features:
Supporting over 11 thousand network devices for Aldi
‘Trust had demonstrable ability to deliver to a high level from previous work within our business. This was coupled with the fact the WiFi solution they offered provided high-speed and resilient network access for colleagues, customers, and all business devices.’
Aldi’s National IT Director
Discover our network solution portfolio:
Wired | Wireless | SD-WAN | Data Centres | IoT Sensors | Smart Cameras | Mobile Device Management (MDM)